Two parts
Categories
Created by admins. Examples: “Training”, “QA”, “Committee”. Each category can have a color.Assignments
One per (user + project + date range). Each one references a category and has:- Title
- Optional description
- Start date, optional end date
- Optional hours-per-week estimate
What you can do
- All users can see special assignments assigned to them (and any that their role allows them to see).
- Admins / Supervisors can create categories, assign people, and see everyone’s assignments.
Good examples
- “Trainer: Console 3” (Training, 3 months, 5 hrs/wk) — you’re training a new dispatcher; you’ll need 5 hours per week for overlap shifts.
- “Schedule committee” (Committee, ongoing) — you’re part of the group that reviews coverage plans each quarter.
- “Dispatch audit” (QA, 2 weeks) — you’re auditing call recordings for quality.