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A duty plan lays out the inside-a-shift duty pattern: when are breaks, who’s primary, when is training. Plans make this reusable across many shifts; ad-hoc assignments let you tweak for a specific day.

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Create a duty plan

On /app/admin/duty-plans, use the top form:
  • Name — e.g. “Standard day pattern”
  • Effective from — required
  • Effective to — optional
Click Create plan. Plans currently act as containers — filling them with requirements (like “Console 3 Primary 08:00–10:00, Break 10:00–10:15, …”) is done by supervisors assigning duties on specific shifts.

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Quick-assign a duty

The second form on the Duty plans page lets you assign a single duty to a user:
  • Employee — who
  • Date — when
  • Start / End — time range
  • Duty label — what they’re doing (e.g. “Radio check-in”)
Click Assign. The duty shows up on the employee’s Duties page for that day, and within their shift detail.

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Recent assignments

The bottom of the page shows the latest 30 duty assignments — a quick audit of what’s been assigned and when.

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When to use duties

  • Always in dispatch centers where primary/secondary coverage, breaks, and training overlap matter
  • Selectively for training days, onboarding ride-alongs, or unusual rotations
  • Never for orgs that don’t care about sub-shift structure (you can just ignore the feature)

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Required permissions

  • duties.view — see plans and assignments
  • duties.manage — create plans, assign duties
Supervisor and Admin have both.