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A coverage gap is a day or time block where the scheduled staff falls below your coverage plan’s minimum. Spotting gaps early is the main value of the supervisor-facing views.

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Where gaps show up

Approvals dashboard header

The Approvals nav item shows a count badge. Behind the scenes it includes pending trades + absences, not just coverage gaps — but both are leading indicators.

Schedule Team view

Flip My Schedule to Team mode. Days with few names vs. your usual staffing are visible at a glance.

Admin Schedules dashboard

The admin Schedules page shows draft vs. published schedules. As you approve absences, check whether they create gaps.

Coverage plans page

Compare your plan’s minimum to what’s actually scheduled for any given date.

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Fixing a gap

1

Post an OT opportunity

Easiest fix — post the shift as open OT. See Posting open shifts.
2

Request a trade

If there’s a specific person whose day could move, offer to trade them in or out. (Today this is manual via messages; future versions will let supervisors initiate trades directly.)
3

Record a coverage exception

If the coverage plan’s minimum is unrealistic for that date (holiday, low-volume day), record a coverage exception to lower the minimum just for that date. See Coverage plans.
4

Deny the absence

Last resort — if you can’t cover and the request is flexible, deny it. Expect conversation.

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Preventing gaps

Most gaps come from:
  • Cluster absence approvals — 4 people all off the same day. Watch for this when approving.
  • Holidays — fewer volunteers, often different coverage needs.
  • Shift trades that drop qualified staff — approving a trade where the target lacks a required cert.
The app doesn’t block any of these automatically — it’s your job as supervisor. The tools give you the information; you make the call.